Help Center

Recent Product Enhancements (SaaS)

Release Notes - June 2008

NTRsupport FirstHelp

	Web-based customer self-service portal
	Customisable look and feel
	Full chat and remote support integration

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Release Notes - December 2007

Feature of the Month:

	New Session Assignment Options

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Release Notes - September 2007

	Remote Printing

	Exportable Remote Diagnostics

	Plugin for Firefox Users

	Customer Queue Management

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Release Notes - July 2007

New Features:

	More Detailed Statistics Reporting

	Intuitive Auditing Tools

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Release Notes - June 2007

Feature of the Month:

	NEW Administrator Mode

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Release Notes - May 2007

	New Operator Welcome Page

	Notes Section for Session Assignment

	Visibility of Remote Session Connectivity

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Release Notes - 19th April 2007

	New HelpDesk Billing System

	Full Vista Compatibility with Enhanced Speed

	Complete Client Console Customisation

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Release Notes - March 12th, 2007

	NTRsupport and Windows Vista®

	E-mail Account Personalisation

	Installable Remote Control Diagnostics

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Release Notes - February 15th, 2007

	Improved Co-Surfing capabilities

	Improved customization possibilities in notification e-mails

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Release Notes - January 18th, 2007

	New Customisable Password Policy

	Remote Control Text Log

	Pointer and Drawing Toolset

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