NTRsupport includes an Administration Center that guides application customization, metric and statistic reporting, customer report creation, and license configuration, operator grouping and management, interface customization, and much more.

Customers, employees, and Operators must be assured that data, applications, and networks will remain secure during remote support sessions. NTRsupport uses 256-bit AES end-to-end encryption and strict security measures that refuse unauthorized access to data, programs and systems. Strong, encrypted passwords never travel the internet, drastically reducing the possibility of data loss or theft.

NTRsupport’s flexible billing capabilites turn your support center into a revenue center. NTRsupport collects support session duration data for each customer to support billing-per-time-used. Customer-specific reports corresponding to set billing periods are easily exported to your in-house billing system.

Session activity logs provide a highly detailed, text-based account of every action performed during a remote control session. Best-suited for more sensitive or challenging remote troubleshooting sessions, the log offers an alternative or enhancement to the session recording feature.

Strategic staffing and training decisions should be based on hard facts, not guesswork. NTRsupport statistics give you complete reports on support representative activity such as connection times, number of conversations established, messages answered, and the website pages from which the greatest number of queries have been made.