Remote Control, Remote Support and Remote Access
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News & Events
| June 2007 | ||
| 18.06 | NTRsupport Integrates Comprehensive Billing Tool | |
| Remote support expert NTRglobal developed a revision-safe billing tool, with which customers can accurately view each support exchange by exact date and time of session or by nature of technical problem. The new HelpDesk billing module is a fully integrated add-on within NTRsupport that was designed to provide a ticketing and tracking system for all support cases. | ||
| Read Press Release – Word | ||
| May 2007 | ||
| 22.05. | Samsonite Selects NTRsupport to Help Distributed Sales Force and Remote Employees Effectively Serve Expanding Customer Base | |
| Samsonite is one of the world’s most recognized designers, manufacturers, retailers and distributors of luggage and related consumer products to meet the growing needs of today’s global traveler. To keep pace with the increasing demands of its remote employees, Samsonite chose NTRsupport to speed IT service response time and improve the troubleshooting process. | ||
| Read Press Release - PDF | ||
| 16.05. | NTRglobal extends its operations to the Middle East | |
| Dubai Internet City (Dubai, United Arab Emirates) is the site of NTRglobal’s ninth international office. From its Dubai office, the company will directly manage all its activity in the region, which includes the United Arab Emirates, Saudi Arabia, Bahrain, Qatar and Oman. It is estimated that the potential market for NTRglobal solutions includes more than 13,000 local companies. The fastest-growing local sectors – Telecommunications, Transport, Banking, Finance and Tourism – are ones in which NTRglobal already boasts as clients the companies Vodafone, Airbus, ING, and TUI, respectively. | ||
| Read Press Release - PDF | ||
| 09.05. | NTRsupport Receives Communications Solutions’ 2006 Product of the Year Award | |
| NTRglobal receives another top product award this year for its leading remote support solution called NTRsupport. Communications Solutions magazine annually selects the most innovative products and services in the market, seeking companies that demonstrate the vision, leadership and attention to detail that are the hallmarks of their award. The publication’s editors honor solutions that exhibit groundbreaking achievement by going the extra mile, “to help improve both the customer experience and the ROI for the companies that use them.” | ||
| Read Press Release - PDF | ||
| April 2007 | ||
| 24.04. | Service Desk and IT Support Show April 24-26, National Hall Olympia, London | |
| February 2007 | ||
| 21.02. | NTRsupport Saluted Again as Finalist for a Second 2006 Product of the Year Award | |
| Having been recently named Customer Inter@ction Solutions magazine’s 2006 Product of the Year, NTRsupport has done it again, garnering top recognition by the publication Small Business Technology. The US publication, available in both online and print versions, focuses on products that provide solutions tailored to the specific technological needs of small businesses. This year it has recognized NTRsupport as one of the best small business solutions available. | ||
| January 2007 | ||
| 17.01. | NTRsupport receives the 2006 Product of the Year Award | |
| NTRglobal announced today that NTRsupport has received the 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions ® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982. | ||
| Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements. Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions : “NTRglobal has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.” | ||
| Read Press Release - PDF | ||
| 10.01. | NTRsupport Adds Cross-platform Support For Mac OS, Windows or Linux | |
| NTRsupport now offers simultaneous remote control and support sessions for computers running the Mac OS, Windows or Linux operating systems. The expanded cross-platform capability complements NTRsupport’s high level of flexibility, providing customers with a powerful remote support solution that can be adapted to any user platform. | ||
| 2006 | ||
| December 2006 | ||
| 18.12. | Suzuki selects NTRsupport | |
| Suzuki recently chose NTRsupport, the most advanced remote support solution in the market, to offer technical assistance to its network of dealers and re-sellers in Spain. With the integration of NTRsupport, technical support incidents will be solved faster and easier while reducing the operating costs. Ángel Pulido, IT&C; Manager at Suzuki Ibérica: “NTRsupport gives us the possibility to access the client's desktop remotely without having to visit their site. This does not only speed up our incident resolution, but also helps us cut operating costs.” Suzuki Ibérica has a network of 80 dealers and more than 300 resellers. | ||
| 04.12. | NTRglobal closes 2006 with more than 7,500 customers | |
| Barcelona - 2006 has been a remarkable year for NTRglobal. NTRglobal has demonstrated sales growth of more than 100% and has doubled its worldwide customer base to over 7,500 companies. NTRglobal remains one of Europe’s fastest growing software companies. NTRglobal is the creator of NTRsupport, NTRadmin and NTRconnect, the leading solutions for remote support, access and administration. For more information about NTRglobal, its products and its customers, please visit www.ntrglobal.com. | ||
| 03.12. | NTRglobal Announces Integration of NTRsupport Application for Salesforce.com’s AppExchange | |
| The integration of NTRsupport with Salesforce enables customers to launch a remote support session directly from their Salesforce implementations and incorporate the support session information in the customer’s record. Salesforce.com customers get the benefit of launching and tracking support sessions directly from Salesforce and their customers’ issues can be resolved by one of the most powerful remote support solutions on the market. | ||
| Read Press Release - PDF | ||
| October 2006 | ||
| 02.10. | NTRinquiero is now NTRsupport | |
| NTRglobal is pleased to announce that our remote support solution NTRinquiero has been renamed to “NTRsupport” on October 2nd, 2006. | ||
| This renaming comes as part of NTRglobal's new branding strategy to align all our products under one single brand. | ||
| June 2006 | ||
| 16.06. | Breakfast Meeting "Improvements in On-Demand Remote Working" | |
| With John Higgins CBE, Director General of Intellect, NTRglobal initiates the first breakfast meeting in the UK, as part of series of international events around the topic “Improvements in On Demand Remote Working”. | ||
| 02.06. | TRUSTe certifies NTRsupport’s Privacy Policy | |
| NTRsupport has received the TRUSTe® web privacy seal for its English website. | ||
| Read more | ||
| May 2006 | ||
| 01.05. | New Headquarters for NTRglobal | |
| NTRglobal, the company behind NTRsupport, is moving to its new headquarter offices in Diagonal Mar, Barcelona, the 1st of May 2006. | ||
| Read more | ||
| 25.05. | NTRglobal completes its second round of financing and obtains 11.7 million euros | |
| NTRglobal has completed a combined operation of capital increase and share buy back from former investors, for a total of 11.7 million euros. | ||
| Read Press Release - PDF | ||
| April 2006 | ||
| 25.04. | NTRsupport at Helpdesk & IT Support Show in London | |
| NTRglobal will present its star product NTRsupport at this years Helpdesk & IT Support Show in London (25. to 27.04.) | ||
| More Information about Helpdesk & IT Support Show | ||
| Read the review and see the photos | ||
| March 2006 | ||
| 09.03. | NTRglobal presents NTRsupport at CeBIT 2006 | |
| NTRglobal presents NTRsupport at CeBIT in Hannover (leading European IT Fair) March 9th-15th, Hall 3, Stand D41. | ||
| More Information about CeBIT | ||
| Read the review and see the photos | ||
| January 2006 | ||
| 04.01. | NTRglobal launches Remote Diagnostics and Reboot & Reconnect | |
| The latest features from NTRsupport help technical support by allowing you to easily collect technical information and to reboot/reconnect within the same support session. | ||
| Read more | ||
| 2005 | ||
| November 2005 | ||
| 08.11. | Global Support Software Corporation Selects NTR’s NTRsupport | |
| Global Support Software Corporation (GSS), a leading provider of 100% Web Based Support Desk Software, announced today that NTR’s NTRsupport will be added as part of their support solutions. | ||
| Read Press Release - PDF | ||
| 15.11. | NTRsupport presents at SIMO TCI 2005 | |
| International Data Processing, Multimedia and Communications Fair: 15-20 November, 2005 in Madrid. Hall 4, Stand E505. | ||
| Read more | ||
| October 2005 | ||
| 24.10. | NTRsupport presented at Systems in Munich | |
| NTRglobal presents NTRsupport at Systems (leading B2B fair for IT, Media and Communications) in Munich, October 24th- 28th, Stand NTRsupport A2.428. | ||
| August 2005 | ||
| 25.08. | NTRsupport Application Selection Feature Now Available | |
| New NTRsupport feature gives PC users control over which applications they want helpdesk or customer service support staff to see and service remotely. | ||
| Read more | ||
| Read Press Release - PDF | ||
| July 2005 | ||
| 28.07. | NTRsupport reaches new milestone: 3,000+ customers worldwide! | |
| Offering its successful remote access solution NTRsupport to 3,000 worldwide customers already, NTRglobal continues its extraordinary growth and strengthens its international presence tremendously. | ||
| Read Press Release - PDF | ||
| 14.07. | NTRglobal launches Finnish version of NTRsupport | |
| NTR's market leading remote access solution NTRsupport is now available also in Finnish. Offering its software in 14 different languages already, NTRglobal strongly sets course for the international remote access market. | ||
| June 2005 | ||
| 01.06. | NTRglobal launches NTRsupport v5! | |
| NTRsupport v5 includes improved connectivity, an innovative user friendly design, and much more. | ||
| Read more | ||
| Read Press Release - PDF, English | ||
| Read Press Release - PDF, Spanish | ||
| Read Press Release - PDF, German | ||
| April 2005 | ||
| 11.04. | NTRsupport now has video conferencing integrated | |
| The new NTRsupport Video feature allows companies to deliver a more personal service to their clients via a live web channel without losing the human relationship. | ||
| Read more | ||
| Read Press Release - PDF, Spanish | ||
| March 2005 | ||
| 10.03. | NTRsupport presented at CeBIT 2005 | |
| NTRglobal presents NTRsupport at CeBIT in Hannover (leading European IT Fair) March 10th-16th, Hall 3, Stand A39. | ||
| Read Press Release - PDF, Spanish | ||
| February 2005 | ||
| 22.02. | Honda has significantly reduced costs and problem resolution times after successfully implementing NTRsupport | |
| Through NTRsupport they can now remotely diagnose and resolve 100% of incidents and have reduced average call lengths from one hour to fifteen minutes. | ||
| Read Press Release - PDF, Spanish | ||
| Read Press Release - PDF, German | ||
| 17.02. | NTRglobal launches new website for leading product NTRsupport | |
| NTRsupport.com has a new and attractive design, a more user-friendly structure and includes the NTRsupport technology, enabling site visitors to receive immediate live support online. | ||
| Read Press Release - PDF, Spanish | ||
| 16.02. | New Partnership formed between NTRglobal and leading CRM software supplier Salesforce.com Japan | |
| Salesforce.com Japan will be implementing NTRsupport into their solutions and, in turn, these CRM solutions will be adopted by NTRglobal and their offices. | ||
| Read Press Release - PDF, Spanish | ||
| 16.02. | NTRglobal has reached the grand number of 1,500 customers, a growth of 500% within one year | |
| This success is based upon a strong expansion in new markets including Germany, France, Great Britain, Italy, Scandinavia, Japan and Chile. | ||
| Read Press Release - PDF, Spanish | ||
| Read Press Release - PDF, German | ||
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