Remote Control, Remote Support and Remote Access
Questions?
Call 1 (866) 459-2543
Call 1 (866) 459-2543
NTRsupport Webcare / Features
Voice over IP
Escalate the keyboard chat to VoIP. This audio feature allows voice conversations to take place directly through the web.
Escalate the keyboard chat to VoIP. This audio feature allows voice conversations to take place directly through the web.
NTRsupport Video
Live video conferencing adds another element to your communication channel. It can be used for demonstration purposes and allows you to humanize the relationship between clients and support services.
Live video conferencing adds another element to your communication channel. It can be used for demonstration purposes and allows you to humanize the relationship between clients and support services.
Management Routing of Operator Groups
Within the Administration Console you can create groups and assign agents to those groups. Also, within each group you can set priorities for individual agents to specify the order in which an agent receives a call.
Within the Administration Console you can create groups and assign agents to those groups. Also, within each group you can set priorities for individual agents to specify the order in which an agent receives a call.
Up to 5 Simultaneous Chats per Agent
A single operator can hold up to five support/chat sessions with five separate individuals at one time. You can also lower or preset the amount of simultaneous chats for each agent within the administration console.
A single operator can hold up to five support/chat sessions with five separate individuals at one time. You can also lower or preset the amount of simultaneous chats for each agent within the administration console.
Initiate Web Chat
Open a chat window with any visitor currently on your website and chat in real-time.
Open a chat window with any visitor currently on your website and chat in real-time.
Preset Chat Responses
Send preset chat responses to website visitors. Normally, these preset text messages are used to insert a greeting, a signature, step-by-step instructions to complete a task and more.
Send preset chat responses to website visitors. Normally, these preset text messages are used to insert a greeting, a signature, step-by-step instructions to complete a task and more.
Call Escalation/Transfer Calls
With a simple click on a button calls can be transferred among support representatives to ensure the most suitable representative attends the customer.
With a simple click on a button calls can be transferred among support representatives to ensure the most suitable representative attends the customer.
Inter-agent Chat Call Routing
Agent Call Routing enables agents to speak with each other while attending customers. This allows your support representatives to closely collaborate with each other and to answer questions quickly.
Agent Call Routing enables agents to speak with each other while attending customers. This allows your support representatives to closely collaborate with each other and to answer questions quickly.
Co-Surfing
Co-surfing allows the representative to see where the customer is browsing and pro-actively interact with the customer via chat. This feature means that support representatives can push HTML content directly to the customer's browser where customers can instantly view these pages and bookmark them for future reference.
Co-surfing allows the representative to see where the customer is browsing and pro-actively interact with the customer via chat. This feature means that support representatives can push HTML content directly to the customer's browser where customers can instantly view these pages and bookmark them for future reference.
Automatic Web Chat/Session Distribution
Route the session or request to a specific agent or group of agents depending on their availability.
Route the session or request to a specific agent or group of agents depending on their availability.
Interactive Signature Icon in E-mail
Add a chat button to your e-mail signature.
Add a chat button to your e-mail signature.
Customizable Chat Buttons
Replace the standard images in your chat buttons with your own custom images.
Replace the standard images in your chat buttons with your own custom images.
On the Fly Multiple Language Support
The international language feature allows everyone to communicate easily and conveniently in 14 different languages.
The international language feature allows everyone to communicate easily and conveniently in 14 different languages.
Pre and Post Surveys
Before or after the support or chat session use true/false, yes/no or multiple-choice questions. Use the standard surveys provided by NTRsupport, or create your own custom surveys.
Before or after the support or chat session use true/false, yes/no or multiple-choice questions. Use the standard surveys provided by NTRsupport, or create your own custom surveys.
Administration Center
Each NTRsupport account comes with an Administration Center, allowing you to customize the application interface, run metrics and statistics, create customized reports, group, manage and configure your NTRsupport licenses. With the NTRsupport Administration Center you can obtain complete reports on support representative activity (such as connection times, number of conversations established, messages answered, and the website pages from which the greatest number of queries have been made) and much, much more!
Each NTRsupport account comes with an Administration Center, allowing you to customize the application interface, run metrics and statistics, create customized reports, group, manage and configure your NTRsupport licenses. With the NTRsupport Administration Center you can obtain complete reports on support representative activity (such as connection times, number of conversations established, messages answered, and the website pages from which the greatest number of queries have been made) and much, much more!
