Remote Control, Remote Support and Remote Access
Questions?
Call 1 (866) 459-2543
Call 1 (866) 459-2543
HelpDesk / Features
NTRsupport Integrated
Fully integrated with NTRsupport Operators can provide support and register any incident from within the same user interface.
Fully integrated with NTRsupport Operators can provide support and register any incident from within the same user interface.
Easy Data Load
Use Microsoft Excel® to easily import your customer information into NTRsupport HelpDesk.
Use Microsoft Excel® to easily import your customer information into NTRsupport HelpDesk.
Full Report System
Flexible report system, allowing create statistics on incidents handled by operator, customer, status, resolution time, etc.
Flexible report system, allowing create statistics on incidents handled by operator, customer, status, resolution time, etc.
Automatic Ticket Assignation
NTRsupport HelpDesk automatically assigns ticket numbers to your customers’ incidents, allowing later searches.
NTRsupport HelpDesk automatically assigns ticket numbers to your customers’ incidents, allowing later searches.
Multiple Incident Status
Incidents can be opened, processed, closed, re-opened and definitively closed, according to your assignments.
Incidents can be opened, processed, closed, re-opened and definitively closed, according to your assignments.
Re-assign Operators
Reassign Operators to different incidents, and improve their efficiency.
Reassign Operators to different incidents, and improve their efficiency.
Offline Incident Registration and Consultation
Customers can report and consult the status of their incidents even when all your Operators are offline, allowing 24–7 access.
Customers can report and consult the status of their incidents even when all your Operators are offline, allowing 24–7 access.
Multiple Search Options
Search by incident id, customer name, customer status, etc.
Search by incident id, customer name, customer status, etc.
Private & Public Notes
Operators can add notes to incidents, which can be either public (visible to operator and customer) or private (only visible to operator and administrator). Your customer can access their notes even when all the Operators are offline.
Operators can add notes to incidents, which can be either public (visible to operator and customer) or private (only visible to operator and administrator). Your customer can access their notes even when all the Operators are offline.
Easy Access to Incidents
By simply entering their e-mail and id, customers can check the status of their incident.
By simply entering their e-mail and id, customers can check the status of their incident.
Assign Priorities
Operators can assign priorities: high, medium or low according to the degree of urgency.
Operators can assign priorities: high, medium or low according to the degree of urgency.
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