Our customers use NTRglobal products to Deliver On Demand Remote Support to Increase Productivity, Customer Service and to Lower Costs. Read our case studies and learn more about how our customers are using our solutions:

As an AMR industry leader, Datamatic caters to a diverse mix of utility companies that utilize Datamatic’s unique meter-independent solutions. To reduce costs and improve customer service, Datamatic sought a better way to assist its eclectic combination of end-users, which ranged from computer-savvy users to novice computer users.

After a year of using GoToAssist™, Datamatic decided that they needed a more flexible, feature-rich and affordable remote support solution for its entire Call Center team. Datamatic wanted each of their Call Center team members to have their own license to avoid wasting valuable time, sharing licenses, making customers wait, and losing potential business in the process.

Datamatic chose NTR’s NTRsupport Remote Support over GoToAssist for its ease of use and customer service-friendly features.

NORTHBROOK Consulting now promotes, positions, and markets their IT consulting business with NTRsupport by branding it as Virtual Visit™ .

With Virtual Visit NORTHBROK Consulting Group communicates to their customers and prospects that they can provide on-demand remote assistance and unattended remote access for PCs and MACs which in turn saves their customers time and money. NTRsupport has changed the way they do business.

NTRsupport has reduced the average support call from 2.5 hours to less than 20 minutes. In addition, prior to NTRsupport hundreds of hours of technical support were performed at the customer’s site and now 80% of that work is performed online using NTRsupport.

Honda Automobiles Spain was in search for a remote support solution that would improve its costly and slow technical assistance process, needed to support its 100-strong sales office network with approximately 600 users

After having tested several remote control programs, Honda Automobiles decided to implement NTR’s NTRsupport in order to resolve the support issues of its dealers better and with more efficiency

This meant that they had a higher success level in the diagnosing and solving of incidents, a reduction of support costs or an increased client satisfaction, all due to NTRsupport’s excellent connectivity, its rapid implementation as well as its ease of use.

Avaya-Tenovis, a European company offering business communication solutions and technical support centers to more than 200,000 clients, was in search for a remote control solution to meet its requirements of an effective and efficient after-sales support service.

When testing different available remote solutions, Avaya-Tenovis realized that most of the products required application installation on the customers’ computers and furthermore needed a costly and difficult implementation.

However NTRsupport does not require pre-installation and wins over alternative solutions in terms of connectivity, reliability and security. Avaya-Tenovis found NTRsupport best resolved its support issue, with its implementation leading to a more efficient, easier, more personalized and innovative customer service.