Our customers use NTRglobal products to Deliver On Demand Remote Support to Increase Productivity, Customer Service and to Lower Costs. Read our case studies and learn more about how our customers are using our solutions:

As their business grew and the number of customers to reach and support became larger, time – particularly traveling time – became a problem. C2 Networks has a worldwide customer base spreading from the USA and Canada to the UK, Europe and Africa. They needed to increase efficiency supporting existing customers and a tool to give product demonstrations to prospects. All this avoiding high travel costs, which overall would have an impact on the profitability of any contract.

Having looked at, and used everything from remote desktop sessions to full Citrix server sessions, C2 identified that they needed one solution that would allow them and their clients to control remote sessions securely.

The company is a leading UK provider of IT Solutions and Support to the Recruitment Sector.

NTRsupport was initially bought in as a remote support tool to aid in trouble shooting more serious support issues. It has very quickly developed into not only one of the most important business tools for support but also one of the few packages that every person in their organization uses.

Adding to this the ability to quickly implement and report on Support related surveys has given them valuable statistics for monitoring performance.

NTRsupport is now integrated into their online presence for Supported Clients, becoming recognised by their end users as very much a part of First Choice Software.

RGP´s client base that was initially located close by, was spreading all across the country leading to an increase in travel time and costs. In order to save on costs and to increase the actual time and billing hours spend on offering support, RGP decided to search for a solution.

They were after a system like PC Anywhere or VCN, but without the limitations caused by floating IP´s.

Recommended by a dedicated IT support company RGP computing tried NTRsupport.

Within 24 hours of signing up RGP saved a 950 km trip and moreover offered an immediate support to its client, avoiding a delay of delivery of 400 urgent parcels.

RGP now feels confident to offer its software country and worldwide and be able to offer an immediate support.

Northamptonshire based Broadway Computers, an SME business providing full circle IT solutions to UK organisations, had only months before renewed their ASP Remote Support Service with their incumbent solution provider.

Broadway were at first reluctant to explore NTRsupport, naturally assuming that their current service was best of breed, however after seeing first hand the range of tangible benefits that NTRsupport would provide, Broadway decided to test NTRsupport for a period of two weeks. In that time the decision was made to move from their existing provider to NTRglobal UK.

The ability to have numerous simultaneous chat support sessions, painless file transfer and unattended support through installable agents made the decision a binary one.

Emma Cardy, Support Manager at Broadway Computers commented “At Broadway Computers we now view NTRsupport as an integral part of our business. It is hard to remember life before we had this system in place. NTRsupport enables us to provide a more efficient, cost effective service to our customers.”

Honda Automobiles Spain was in search for a remote support solution that would improve its costly and slow technical assistance process, needed to support its 100-strong sales office network with approximately 600 users

After having tested several remote control programs, Honda Automobiles decided to implement NTR’s NTRsupport in order to resolve the support issues of its dealers better and with more efficiency

This meant that they had a higher success level in the diagnosing and solving of incidents, a reduction of support costs or an increased client satisfaction, all due to NTRsupport’s excellent connectivity, its rapid implementation as well as its ease of use.

Tenovis, a European company offering business communication solutions and technical support centers to more than 200,000 clients, was in search for a remote control solution to meet its requirements of an effective and efficient after-sales support service.

When testing different available remote solutions, Tenovis realized that most of the products required application installation on the customers’ computers and furthermore needed a costly and difficult implementation.

However NTRsupport does not require pre-installation and wins over alternative solutions in terms of connectivity, reliability and security. Tenovis found NTRsupport best resolved its support issue, with its implementation leading to a more efficient, easier, more personalized and innovative customer service.