Remote Control, Remote Support and Remote Access
Questions?
Call 1 (866) 459-2543
Call 1 (866) 459-2543
Feature Overview
NTRsupport’s comprehensive feature set answers the call for fast, secure, easy-to-use on-demand remote support. Designed to increase customer satisfaction while decreasing support costs, NTRsupport offers built-in capabilities with customizable features and add-ons to ensure that on-demand support operations are tuned to your customer, employee, and corporate needs.
Learn more about the features NTRsupport offers in the following areas:
Remote Control
Read about the five different remote control modes and features like file transfer, reboot and reconnect, remote printing, diagnostics, session recording and IRCs for servicing unattended machines.
NTRsupport FirstHelp
Use FirstHelp to organize a wide variety of product information, tips, and advice to offer your customers an easy-to-use, content-rich first stop for support.
Administration and Security Features
Read about some of the features that enable your organization to tune NTRsupport to your unique needs while enjoying the tightest data security available. Manage operator permissions, customize the interface, run reports on overall system performance and individual operator activity, and more.
Customer Service
Read about customer service tools like pre- and post-session surveys, co-surfing, and intelligent incident routing that give you a competitive advantage when it comes to customer service excellence.
Communications
Speed problem resolution and humanize the support experience with friendly chat, VoIP, video, and online demonstration tools.
Cross-Platform Support
Extend your support reach across platforms and device types.
Add-on Modules
Learn about the modules that make great remote support service even better through HelpDesk features, integration with existing systems, CRM integration and Direct Support for Applications (DSA).
