Remote Control, Remote Support and Remote Access
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News & Events
| October 2007 | |||||
| 28.10. | Lufthansa Flight Training uses NTRsupport for remote technical support | ||||
| To provide faster and more efficient service, Lufthansa Flight Training GmbH chose to implement the remote support solution NTRsupport from NTRglobal. With NTRsupport, the Lufthansa Flight Training IT team can respond to technical problems globally, 24 hours a day, seven days a week. | |||||
| Read Press Release - PDF | |||||
| 17.10. | NTRsupport Now Certified for Salesforce.com’s AppExchange | ||||
| NTRglobal, a leading provider of Web-based remote support solutions, announced today that its flagship product, NTRsupport, has been certified for Salesforce.com’s AppExchange. Following a rigorous security assessment process, Salesforce.com has awarded NTRsupport the distinction of being AppExchange Certified. | |||||
| Read Press Release - PDF | |||||
| 17.10. | NTRglobal Teams with IDC for Live Webinar | ||||
| On October 17 at 2:00pm ET (11:00am PT), NTRglobal and market intelligence consultancy IDC will present a live Webinar titled "Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart". Participating in the Webinar will be Matt Healey, Senior Analyst at IDC and Andre Angel, CEO of NTRglobal North America. | |||||
| Find out more and register to attend here | |||||
| September 2007 | |||||
| 30.09. | NTRsupport Expands to Meet Needs Of Multi-Monitor Workstation Users | ||||
| NTRglobal announces that its remote support software, NTRsupport, has added multi-monitor support in response to the increasing number of employees who use two or more screens on the job. | |||||
| Read Press Release - PDF | |||||
| 16.09. | NTRglobal North America CEO To Speak at Signature Customer Service And Support Professionals Conference | ||||
| Andre Angel shares insights on how remote support technologies can provide support organizations with a competitive edge. | |||||
| Read Press Release - PDF | |||||
| August 2007 | |||||
| 13.08. | OnDeckTech Selects NTRsupport To Resolve IT Issues, Train Customers | ||||
| Apple and Zimbra Solutions Integrator with an International Customer BaseValues Remote Support Tool’s Reliability and Mac Compatibility. | |||||
| Read Press Release - PDF | |||||
| 13.08. | NTRglobal North America CEO Andre Angel To Speak at Software Business 2007 Conference | ||||
| Seasoned Business Executive Will Share Insights On Increasing Customer Satisfaction with Remote Support Software. | |||||
| Read Press Release - PDF | |||||
| 08.08 | NTRsupport Wins the 2007 TMC Labs Innovation Award | ||||
| NTRglobal receives a top product award for its leading remote support solution called NTRsupport. Technology Marketing Corporation (TMC) named NTRsupport as a 2007 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating raw innovation, uniqueness, and representing a significant contribution to the industry. | |||||
| Read Press Release - PDF | |||||
| 01.08. | Interview with Andre Angel, CEO of NTR North America on PodTech | ||||
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| July 2007 | |||||
| 18.07. | Small and Medium-sized Businesses Turn to NTRglobal Software for IT Remote Support | ||||
| Small and medium-sized business owners, who are at the forefront of adoption of Software as a Service (SaaS) solutions, are turning to a new SaaS offering to save costs and improve customer satisfaction with their IT support services. | |||||
| Read Press Release - PDF | |||||
| 11.07. | Medline Selects NTRsupport to Provide Technical Support for On-The-Go Sales Staff and Customers | ||||
| Medline Industries, Inc., the nation's largest privately held manufacturer and distributor of medical supplies, has chosen NTRglobal’s remote support solution, NTRsupport, to provide enhanced remote support to customers and employees, to decrease costs, and increase employee and customer satisfaction. | |||||
| Read Press Release - PDF | |||||
| May 2007 | |||||
| 22.05. | Samsonite Selects NTRsupport to Help Distributed Sales Force and Remote Employees Effectively Serve Expanding Customer Base | ||||
| Samsonite is one of the world’s most recognized designers, manufacturers, retailers and distributors of luggage and related consumer products to meet the growing needs of today’s global traveler. To keep pace with the increasing demands of its remote employees, Samsonite chose NTRsupport to speed IT service response time and improve the troubleshooting process. | |||||
| Read Press Release - PDF | |||||
| 16.05. | NTRglobal launches operations in the Middle East | ||||
| NTRglobal’s ninth international office is in Dubai Internet City (Dubai, United Arab Emirates). The Dubai office will support all NTRglobal activity in the United Arab Emirates, Saudi Arabia, Bahrain, Qatar and Oman. The estimated market potential for NTRglobal’s solutions is more than 13,000 local companies. NTRglobal currently has customers in the fastest-growing sectors in this region: telecommunications, transport, banking, finance and tourism. Customers there include Vodafone, Airbus, ING and TUI. | |||||
| Read Press Release - PDF | |||||
| 09.05. | NTRsupport Receives Communications Solutions’ 2006 Product of the Year Award | ||||
| NTRglobal receives another top product award this year for its leading remote support solution called NTRsupport. Communications Solutions magazine annually selects the most innovative products and services in the market, seeking companies that demonstrate the vision, leadership and attention to detail that are the hallmarks of their award. The publication’s editors honor solutions that exhibit groundbreaking achievement by going the extra mile, “to help improve both the customer experience and the ROI for the companies that use them.” | |||||
| Read Press Release - PDF | |||||
| March 2007 | |||||
| 28.03. | NTRglobal North America experienced record sales in Fiscal 2006 | ||||
| NTRglobal North America experienced record sales in Fiscal 2006, driven by strong enterprise adoption of its remote support offering, NTRsupport. The enterprise adoption is driven by NTRsupport's service delivery models, high level of security, ACD capabilities and ease of Integration into CRM, PBX and helpdesk solutions. | |||||
| Read Press Release - PDF | |||||
| February 2007 | |||||
| 21.02. | NTRsupport Saluted Again as Finalist for a Second 2006 Product of the Year Award | ||||
| Having been recently named Customer Inter@ction Solutions magazine’s 2006 Product of the Year, NTRsupport has done it again, garnering top recognition by Small Business Technology Magazine. SBTM is available in both online and print versions and focuses on products that provide solutions tailored to the specific technological needs of small businesses. This year it has recognized NTRsupport as one of the best small business remote support solutions available. | |||||
| Read Press Release - PDF | |||||
| 07.02. | MemorialCare Selects NTRsupport | ||||
| MemorialCare has chosen NTRglobal’s on-demand remote support software, NTRsupport. MemorialCare’s IT support team uses NTRsupport to help physicians, clinicians and other healthcare professionals install and use software applications and navigate through general computer and technical issues. The IT staff supports both Windows and Mac users, many of whom spend all or part of their workday away from a MemorialCare office. | |||||
| Furthermore, NTRsupport met MemorialCare’s stringent needs for security and compliance with the Health Insurance Portability and Accountability Act (HIPAA). | |||||
| Read Press Release - PDF | |||||
| January 2007 | |||||
| 24.01. | Suzuki Selects NTRsupport | ||||
| Suzuki recently chose NTRsupport, the most advanced remote support solution in the market to offer technical assistance to their network of dealers and re-sellers in Spain. With the integration of NTRsupport, technical support incidents will be solved faster and easier while reducing operating costs. Ángel Pulido, IT&C; Manager at Suzuki Ibérica: “NTRsupport gives us the ability to access the client's desktop remotely without having to go onsite. This does not only speed up our incident resolution, but also helps us cut operating costs.” Suzuki Ibérica has a network of 80 dealers and more than 300 resellers. | |||||
| Read Press Release - PDF | |||||
| 17.01. | NTRsupport receives the 2006 Product of the Year Award | ||||
| NTRglobal announced today that NTRsupport has received the 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions ® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982. | |||||
| Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements. Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions : “NTRglobal has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.” | |||||
| Read Press Release - PDF | |||||
| 10.01. | NTRsupport Adds Cross-platform Support For Mac OS, Windows or Linux | ||||
| NTRsupport now offers simultaneous remote control and support sessions for computers running the Mac OS, Windows or Linux operating systems.
“The expanded cross-platform capability complements NTRsupport’s high level of flexibility, providing customers with a powerful remote support solution that can be adapted to any user platform,” said Andre Angel, president and CEO of NTRglobal North America. | |||||
| Read Press Release - PDF | |||||
| 2006 | |||||
| December 2006 | |||||
| 03.12. | NTRglobal Announces Integration of NTRsupport Application for Salesforce.com’s AppExchange | ||||
| The integration of NTRsupport with Salesforce enables customers to launch a remote support session directly from their Salesforce implementations and incorporate the support session information in the customer’s record. Salesforce.com customers get the benefit of launching and tracking support sessions directly from Salesforce and their customers’ issues can be resolved by one of the most powerful remote support solutions on the market. | |||||
| Read Press Release - PDF | |||||
| October 2006 | |||||
| 02.10. | NTRinquiero is now NTRsupport | ||||
| NTRglobal is pleased to announce that our remote support solution NTRinquiero has been renamed to “NTRsupport” on October 2nd, 2006. | |||||
| This renaming comes as part of NTRglobal's new branding strategy to align all our products under one single brand. | |||||
| January 2006 | |||||
| 04.01. | NTRglobal launches Remote Diagnostics and Reboot & Reconnect | ||||
| The latest features from NTRsupport help technical support by allowing you to easily collect technical information and to reboot/reconnect within the same support session. | |||||
| Read More | |||||
| 2005 | |||||
| November 2005 | |||||
| 08.11. | Global Support Software Corporation Selects NTR’s NTRsupport | ||||
| Global Support Software Corporation (GSS), a leading provider of 100% Web Based Support Desk Software, announced today that NTR’s NTRsupport will be added as part of their support solutions. | |||||
| Read Press Release - PDF | |||||
| August 2005 | |||||
| 25.08. | NTRsupport Application Selection Feature Now Available | ||||
| New NTRsupport feature gives PC users control over which applications they want helpdesk or customer service support staff to see and service remotely. | |||||
| Read More | |||||
| Read Press Release - PDF | |||||
| July 2005 | |||||
| 28.07. | NTRsupport reaches new milestone: 3,000+ customers worldwide! | ||||
| Offering its successful remote access solution NTRsupport to 3,000 worldwide customers already, NTRglobal continues its extraordinary growth and strengthens its international presence tremendously. | |||||
| Read Press Release - PDF | |||||
| 14.07. | NTRglobal launches Finnish version of NTRsupport | ||||
| NTR's market leading remote access solution NTRsupport is now available also in Finnish. Offering its software in 14 different languages already, NTRglobal strongly sets course for the international remote access market. | |||||
| June 2005 | |||||
| 01.06. | NTRglobal launches NTRsupport v5! | ||||
| NTRsupport v5 includes improved connectivity, an innovative user friendly design, and much more. | |||||
| Read More | |||||
| Read Press Release - PDF, English | |||||
| Read Press Release - PDF, Spanish | |||||
| Read Press Release - PDF, German | |||||
| April 2005 | |||||
| 11.04. | NTRsupport now has video conferencing integrated | ||||
| The new NTRsupport Video feature allows companies to deliver a more personal service to their clients via a live web channel without losing the human relationship. | |||||
| Read More | |||||
| Read Press Release - PDF, Spanish | |||||
| March 2005 | |||||
| 10.03. | NTRsupport presented at CeBIT 2005 | ||||
| NTRglobal presents NTRsupport at CeBIT in Hannover (leading European IT Fair) March 10th-16th, Hall 3, Stand A39. | |||||
| Read Press Release - PDF, Spanish | |||||
| February 2005 | |||||
| 22.02. | Honda has significantly reduced costs and problem resolution times after successfully implementing NTRsupport | ||||
| Through NTRsupport they can now remotely diagnose and resolve 100% of incidents and have reduced average call lengths from one hour to fifteen minutes. | |||||
| Read Press Release - PDF, Spanish | |||||
| Read Press Release - PDF, German | |||||
| 17.02. | NTRglobal launches new website for leading product NTRsupport | ||||
| NTRsupport.com has a new and attractive design, a more user-friendly structure and includes the NTRsupport technology, enabling site visitors to receive immediate live support online. | |||||
| Read Press Release - PDF, Spanish | |||||
| 16.02. | New Partnership formed between NTRglobal and leading CRM software supplier Salesforce.com Japan | ||||
| Salesforce.com Japan will be implementing NTRsupport into their solutions and, in turn, these CRM solutions will be adopted by NTRglobal and their offices. | |||||
| Read Press Release - PDF, Spanish | |||||
| 16.02. | NTRglobal has reached the grand number of 1,500 customers, a growth of 500% within one year | ||||
| This success is based upon a strong expansion in new markets including Germany, France, Great Britain, Italy, Scandinavia, Japan and Chile. | |||||
| Read Press Release - PDF, Spanish | |||||
| Read Press Release - PDF, German | |||||
