Remote Control, Remote Support and Remote Access
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Call +44 (0) 1483 688155
Call +44 (0) 1483 688155
HelpDesk
NTRsupport HelpDesk is an advanced incident ticketing and tracking system, which is used to enhance your NTRsupport Technical Support or NTRsupport Webcare solutions. It allows customer care representatives or customers to register support incidents prior to or during active support sessions. Once incidents are registered in the Help Desk database, you can search, analyze, track trends, measure and understand the overall status of customer support issues.
NTRsupport HelpDesk facilitates faster incident resolution and allows uniformity and control in dealing with each incident, offering your customers the highest quality of service.
The statistics and metrics provided by the Help Desk incident tracking system will give your managers the information they need to manage more effectively, to better understand workflow issues and to build more relevant FAQs and knowledge base data.
NTRsupport HelpDesk Benefits
Reduce customer service representatives’ time and overall cost by allowing them easy and timely access to a centralized database with all customer trouble incidents.
Easy management, documentation and search retrieval of incidents relating to your website or support department.
Store information using private or shared notes creating a valuable information bank for your company.
View resolution times, staff productivity, learn where end user errors are occurring and how they can be resolved.
Export data on incidents for subsequent analysis.
For more information please click here.
